Common Questions & Expert Answers

The Science of Our Service

1. Why do you check the humidity before you start?

The Expertise

We aren't just checking the weather; we are measuring the "Vapor Pressure" of your home.

The Science

We monitor the air during our treatment to ensure droplet integrity for collision-coalescence with airborne particles. Depending on if your space is dry or humid, we'll adjust our flow rate.

2. My ceilings are 20 feet high. Will the treatment still reach everything?

The Expertise

Actually, high ceilings are where our system performs best!

The Science

We use a "Polydisperse Cloud" (a mix of droplet sizes from 20 to 50 microns). In a high-ceiling room, these droplets have a longer "Time-of-Flight." As the larger droplets fall, they act like tiny nets, "scavenging" the air all the way down to the floor. The more vertical space we have, the more "scavenging" we can do!

3. Is it better if the air is perfectly still?

The Expertise

Yes and No. We want "Controlled Suspension."

The Science

We ask that you turn off your HVAC and fans to prevent our "Scavenging Cloud" from being sucked out of the room before it finishes its job. We want the droplets to move via Stokes Flow—where they stay suspended in the air mass like a slow-motion fog, giving them the maximum chance to collide with and neutralize airborne particulates.

4. Does having pets affect how the treatment works?

The Expertise

Pets increase the "Aerosol Load" (dander and fur particles), which our system is specifically designed to handle.

The Science

Our droplets use a process called Collision-Coalescence. When our mist meets a pet dander particle, they "stick" together. This makes the particle heavy enough to fall out of the air. It's essentially a high-tech "air scrubbing" process that cleans your breathing space more effectively than standard dusting.

5. Why don't you just use a standard "fogger" from a hardware store?

The Expertise

It comes down to Micron Precision.

The Science

Most store-bought foggers produce droplets that are either too big (they fall instantly and leave a mess) or too small (they evaporate before hitting anything). Our professional equipment is calibrated to a specific 20–50 micron range. This ensures the droplets are heavy enough to land but light enough to "hunt" particles in the air for up to 15 minutes.

The "Technician Difference"

When our team enters your home, they are looking at more than just square footage. They are calculating:

  • Thermal Layers: Ensuring the mist breaks through warm air trapped at the ceiling.
  • Static Zones: Identifying areas where electronics might interfere with droplet distribution.
  • Saturation Limits: Ensuring we don't "over-mist," which can cause droplets to collide with each other rather than the particles we want to remove.

FAQs & The Facts

Which Specific Germs Does It Kill?

"Germ" is a colloquial label for pathogens. Bacteria are just one of the four main categories of germs, alongside viruses, fungi, and protozoa. In typical residential settings—especially in industrialized countries— bacteria, viruses, and fungi are the "big three" you'll encounter daily. While protozoa are absolutely present, they are generally less prevalent and behave differently than the other three in a home environment.

The advanced electrochemical solutions we use are EPA-registered to destroy the following categories of microorganisms:

Bacteria (Hospital-Grade Disinfection)

  • Antibiotic-Resistant Strains: Effectively kills MRSA (Methicillin-Resistant Staphylococcus aureus) and VRE (Vancomycin-Resistant Enterococcus faecalis).
  • Common Household/Kitchen Threats: Destroys E. coli, Salmonella enterica, Listeria, and Staph (Staphylococcus aureus).
  • Specialized Pathogens: Neutralizes Pseudomonas aeruginosa, Streptococcus pyogenes (Strep), and Bordetella bronchiseptica (Kennel Cough).

Viruses (Virucidal Efficacy)

  • Respiratory Viruses: Eliminates SARS-CoV-2 (COVID-19), Influenza A (H1N1), Human Coronavirus, and RSV.
  • Highly Contagious Pathogens: Destroys Human Norovirus (tested as Feline Calicivirus) and Rhinovirus (the common cold).
  • Bloodborne and Chronic Viruses: Verified to kill HIV Type 1, Hepatitis C, and Herpes Simplex (Types 1 & 2).

Fungi, Yeast, and Spores

  • Fungal Reset: Kills Trichophyton interdigitale (the cause of Athlete's Foot Fungus) and controls the growth of mold and mildew.
  • Controversial Pathogens: Neutralizes Candida auris and Candida albicans.
  • Hard-to-Kill Spores: Specialized protocols are effective against Clostridium difficile (C. diff) spores.

Understanding the 10-Minute Standard

To achieve these clinical results, surfaces must remain visibly wet for the required contact time.

The Gold Standard: A 10-minute wet contact time is required for broad-spectrum hospital-grade disinfection and to ensure the elimination of the most resilient bacteria and fungi.

The Rapid Reset: For specific threats like SARS-CoV-2, our protocol achieves a complete kill in just 2 minutes.

Food-Contact Surfaces: We can sanitize kitchen surfaces against Salmonella and E. coli in just 60 seconds, leaving them safe for immediate use without a water rinse.

Is it safe for my family and pets to be in the space afterward?

Absolutely. The formula is non-irritating to the skin and respiratory system. It is so gentle that it is approved for use in neonatal nurseries, around pet water bowls, and even on baby toys and pacifiers without requiring a rinse. No special Personal Protective Equipment (PPE) like gloves or masks is required for occupants following a treatment.

Is this service safe for my indoor plants?

Yes. Not only is it safe, but the solution can actually benefit plants. Specific protocols allow for the solution to be used to retard the growth of bacteria in flower vases and buckets, improving the longevity of cut flowers. Once the disinfection process is complete, the solution breaks down into a dilute saline solution that is safe to use for watering plants.

Will it damage or bleach my fabrics and upholstery?

No. Unlike traditional bleach-based products, the solutions we use are color-safe and will not whiten or bleach clothes, carpets, or fabrics. It is specifically designed to be non-abrasive and gentle on surfaces.

Is it safe for high-end finishes like marble and stainless steel?

Yes. The solution is pH-balanced and verified for use on sealed granite, marble, stainless steel, finished wood, chrome, and porcelain. For certain metals like non-medical grade steel or aluminum, we recommend a simple wipe-down after the contact time to prevent any potential for long-term pitting.

Can this be used on my electronics and "smart home" devices?

Yes. We do recommend powering them off when possible however, the protocol is effective for water-sensitive electronic equipment, including cell phones, tablets, computer keyboards, and remote controls. We utilize specialized application methods to ensure these surfaces are treated without over-soaking or pooling.

Do I need to wipe down my kitchen counters after you leave?

No rinsing or wiping is required. Our treatments are residue-free and authorized for use on food-contact surfaces—including cutting boards, blenders, and dining tables—without the need for a water rinse. The solution leaves no sticky or greasy chemical film.

How does it handle tough odors like pets or smoke?

Unlike grocery store sprays that use heavy perfumes to mask smells, we utilize molecular oxidation. The solution physically destroys odor-causing compounds at their source, including smoke, urine, feces, and vomit, leaving your home with the neutral "smell of clean".

NeutroShield Treatment Benefits

Advanced Disinfection Technology

Comprehensive environmental hygiene through cutting-edge molecular oxidation and atomization systems. Most cleaners use harsh toxins to kill germs. We use exact molecule your own white blood cells produce to fight infection. It's the world's most native disinfectant, and it's already inside you.

Immediate Environmental Reset

Our advanced atomization technology delivers comprehensive top-down treatment in minutes, not hours. Unlike passive filtration systems that require extended air exchange cycles, our active application provides near-instantaneous results throughout your entire space.

Suitable for All Occupants

Formulated with pH-balanced, all-natural solutions that eliminate pathogens without harsh chemicals or irritating residuals. Solutions used maintain 80–200× the disinfection efficacy of traditional bleach solutions.

Molecular-Level Purification

Advanced oxidation technology neutralizes odors at the molecular level while simultaneously disinfecting surfaces. This dual-action approach eliminates malodorous compounds in the air and eradicates bacteria, viruses, and microbial contaminants on contact.

Complete Coverage

Our atomization systems deliver uniform treatment to all air columns and surfaces, including difficult-to-reach areas up to 30 feet high. This eliminates the gaps and inconsistencies inherent in manual cleaning methods, ensuring comprehensive protection throughout your environment.

EPA-Registered Disinfection Methods | 100% Natural Oxidizing Solutions | Antibacterial, Antimicrobial & Virucidal Efficacy